We want you to be happy with your order. If something isn’t right, contact us within 24 hours and we’ll work fast to fix it.

For safety and quality, we can’t take back opened packages. But if you’re not happy, we’ve got flexible options.

You can pick one of these:

• Product exchange: Swap it for a new item in the same category (like flower for flower). Fees apply to cover disposal and delivery.
• Store credit: Don’t want an exchange? You may get store credit instead, based on what you paid.

Bought a few separately packaged items and some are still sealed? You can exchange just the sealed ones at their original price.

These apply to all exchanges:

• Timeframe: Start your exchange within 24 hours of buying.
• Fees: Every exchange has a $10 disposal fee. Delivery for the replacement is $5, and that’s waived if you choose curbside pickup.
• Price differences: If your new item costs more, you pay the difference plus fees. If it costs less, you get store credit for the difference. The disposal and delivery fees apply either way.

For items still sealed and unopened, we’ll exchange in these cases:

• Defective cartridges: your cartridge won’t pull, is defective, or leaks oil.
• Tampered packaging: a sealed item looks like it’s been messed with.
• Accessories: these are final sale unless they arrive defective (like a 510 battery that won’t charge).

Email us at contact@weeddelivery24.com. To help us move fast, include:

• Order number (like Order #123456)
• What’s wrong (a quick description, like defective product or tampered packaging)
• A photo, if it helps (for leaks or tampering)

Our team will walk you through it and stick with you until it’s sorted.