Returns & Exchanges Policy – WeedDelivery24

We’ll make it right.

We want you to absolutely love your purchase! If something isn’t quite right, please contact us within 24 hours of your purchase so we can work quickly to find a solution.

Please note: For safety, hygiene, and quality reasons, we generally cannot accept returns on opened packages. However, we do offer flexible options if you’re unsatisfied with your product.

1. Opened Packages

If a product has been opened but you are facing issues, you may choose one of the following options:

  • Product Exchange: Exchange your product for a new one within the same category (e.g., cannabis flower for cannabis flower). Standard fees will apply to cover disposal and re-delivery costs.

  • Store Credit: If you prefer not to exchange the item, you may be eligible for store credit based on a pre-determined value of the purchase amount.

2. Unopened Packages & Partial Returns

If you purchased multiple individually packaged items and only some remain unopened and in their original condition, you can exchange just the unopened portions at their original price.

Exchange Process & Guidelines

  • Timeframe: All exchanges must be initiated within 24 hours of purchase.

  • Fees:

    • Each exchange includes a $10 disposal fee.

    • A $5 delivery fee is charged for the replacement delivery (this fee is waived if you choose curbside pickup).

  • Price Adjustments:

    • If your replacement item costs more than your original purchase, you’ll pay the price difference plus applicable fees.

    • If it costs less, you’ll receive store credit for the price difference.

    • (Note: Standard disposal and delivery fees apply regardless of the price difference).

Special Circumstances for Exchanges

Unopened or defective items in specific categories are eligible for replacement under these conditions:

  • Defective Cartridges: If a vape cartridge is not hitting, is defective, or is leaking oil.

  • Tampered Packaging: If packaged items appear to have been compromised or tampered with before arrival.

  • Accessories: Accessories are final sale unless they are defective upon arrival (e.g., a 510 vape battery device that fails to charge).

How to Start an Exchange

If you need to exchange a product or have any concerns, please reach out to our support team:

To help us process your request quickly, please include:

  1. Order Number: (e.g., Order #123456)

  2. Issue Description: A brief explanation of the problem (e.g., defective cartridge, leaking product, tampered packaging).

  3. Photos: A clear photo or short video of the product if applicable (especially for leaks, defects, or tampering).

Our team will guide you through the process step-by-step and work diligently until we make it right for you!

Start an Exchange